{"id":778,"date":"2018-07-10T11:30:02","date_gmt":"2018-07-10T17:30:02","guid":{"rendered":"https:\/\/malat-webspace.royalroads.ca\/rru0019\/?p=778"},"modified":"2018-07-10T11:30:02","modified_gmt":"2018-07-10T17:30:02","slug":"design-thinking-critical-reflection","status":"publish","type":"post","link":"https:\/\/malat-webspace.royalroads.ca\/rru0019\/design-thinking-critical-reflection\/","title":{"rendered":"Design thinking critical reflection"},"content":{"rendered":"

Below is a critical reflection on my experience completing the first two phases of design thinking – empathy and define – following Stanford’s d.school model. My reflection follows the what – so what – now what<\/em> model developed by Borton (1970).<\/p>\n

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What…<\/h2>\n

My goal in the empathy\u00a0phase was to understand a specific instructional context and learner characteristics. In the define phase, my goal was to reframe my initial understanding as a clearly defined problem statement or design challenge.<\/p>\n

In the first phase, I met with multiple stakeholders and developed a journey map based on interviews and observations, and in the second phase, I used a point-of-view madlib\u00a0and how-might-we questions as techniques for defining the design challenge. Throughout both phases, I felt quite confident in my abilities, since I’ve previously used most of the techniques suggested through Stanford’s d.school and IDEO’s design kit model; however, I did feel somewhat constrained by the limited time available for me to explore the challenge in-depth.<\/p>\n

I thought sketching out the instructional context and learner characteristics as part of a journey map went quite well in the empathy\u00a0phase, while combining multiple point-of-view frameworks to create a robust problem statement went well in the define phase. I did notice though that I was uncomfortable sharing the outcomes of this work with the project’s internal stakeholders. The work felt unfinished and was not as polished as I would have liked.<\/p>\n<\/div>\n<\/div>\n

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So What…<\/h2>\n

What was important to me about my\u00a0participation in the\u00a0empathy phase was my ability to distill a very complex issue into a simple diagram that allowed me to easily identify potential pain points for learners.<\/p>\n

The most important part of the define phase for me was reframing the problem, as the stakeholders presented it, into a problem that was more open to exploring possibilities for solutions.<\/p>\n

During the\u00a0empathy phase, I learned that my ability to analyze my clients’ process maps\u00a0has helped me learn a new skill: how to visualize and document business processes on my own. During the\u00a0define phase, I also learned the value of how-might-we questions, which led me down lines of questioning I hadn’t previously considered and took me outside of my comfort zone in exploring solutions.<\/p>\n<\/div>\n

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Now What…<\/h2>\n

Now that the define and empathy phases are complete, I think I can continue to improve my\u00a0knowledge and skills by\u00a0looking for opportunities to ask more effective questions\u00a0as I work on\u00a0other projects. I’d also like to seek out additional resources on questioning and interviewing techniques. If anyone has suggestions, I’d love to hear them.<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Below is a critical reflection on my experience completing the first two phases of design thinking – empathy and define – following Stanford’s d.school model. My reflection follows the what – so what – now what model developed by Borton (1970). What… My goal in the empathy\u00a0phase was to understand a specific instructional context and […]<\/p>\n","protected":false},"author":63,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[10,1],"tags":[],"class_list":["post-778","post","type-post","status-publish","format-standard","hentry","category-lrnt527","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/malat-webspace.royalroads.ca\/rru0019\/wp-json\/wp\/v2\/posts\/778","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/malat-webspace.royalroads.ca\/rru0019\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/malat-webspace.royalroads.ca\/rru0019\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/malat-webspace.royalroads.ca\/rru0019\/wp-json\/wp\/v2\/users\/63"}],"replies":[{"embeddable":true,"href":"https:\/\/malat-webspace.royalroads.ca\/rru0019\/wp-json\/wp\/v2\/comments?post=778"}],"version-history":[{"count":3,"href":"https:\/\/malat-webspace.royalroads.ca\/rru0019\/wp-json\/wp\/v2\/posts\/778\/revisions"}],"predecessor-version":[{"id":785,"href":"https:\/\/malat-webspace.royalroads.ca\/rru0019\/wp-json\/wp\/v2\/posts\/778\/revisions\/785"}],"wp:attachment":[{"href":"https:\/\/malat-webspace.royalroads.ca\/rru0019\/wp-json\/wp\/v2\/media?parent=778"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/malat-webspace.royalroads.ca\/rru0019\/wp-json\/wp\/v2\/categories?post=778"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/malat-webspace.royalroads.ca\/rru0019\/wp-json\/wp\/v2\/tags?post=778"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}