After utilizing Interviews and a Journey Map to complete the empathy stage of the design thinking process, my next step was to synthesize and define the data that I gathered.<\/p>\n
IDEO\u2019s Design Kit (2015) and Stanford\u2019s Bootleg Bootcamp (2016) provide an array of methods to assist with uncovering patterns and relationships from the data. After careful consideration, I opted to go with IDEO\u2019s Storyboard method (2015) as it dovetailed nicely with the planned digital resource that I\u2019m considering for Assignment 2.<\/p>\n
The planned digital resource would be a tool to transition the current training and troubleshooting methods of my company\u2019s Help Desk from the current document-laden format to an interactive digital product. The Storyboard method can assist with \u201cvisually plotting out elements of your product or service\u201d and \u201crefine what your idea is and reveal who will use it, where, how\u201d (IDEO, 2015. para 1). Interestingly, the Storyboard enabled me to actually start to plot out the routes my interviewed representatives took when troubleshooting a specific customer issue.<\/p>\n
The Empathy and Define stages of the design thinking process were key steps as they assisted me with understanding the interviewees thought processes, pain points, and roadmap to a solution. These routes will become the basis for how my planned digital resource can take shape in the upcoming prototype.<\/p>\n
References:<\/p>\n
IDEO. (2015).\u00a0Design kit \u2013 Methods. Retrieved from http:\/\/www.designkit.org\/methods\/35<\/p>\n
Stanford University Institute of Design. (2016).\u00a0<\/em>Bootcamp bootleg.\u00a0 Retrieved from http:\/\/dschool-old.stanford.edu\/wp-content\/uploads\/2013\/10\/METHODCARDS-v3-slim.pdf<\/p>\n","protected":false},"excerpt":{"rendered":" After utilizing Interviews and a Journey Map to complete the empathy stage of the design thinking process, my next step was to synthesize and define the data that I gathered. IDEO\u2019s Design Kit (2015) and Stanford\u2019s Bootleg Bootcamp (2016) provide… Continue Reading →<\/a><\/p>\n","protected":false},"author":66,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[108,86,106,109],"class_list":["post-274","post","type-post","status-publish","format-standard","hentry","category-lrnt527","tag-define","tag-design","tag-lrnt527","tag-storyboard"],"_links":{"self":[{"href":"https:\/\/malat-webspace.royalroads.ca\/rru0022\/wp-json\/wp\/v2\/posts\/274","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/malat-webspace.royalroads.ca\/rru0022\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/malat-webspace.royalroads.ca\/rru0022\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/malat-webspace.royalroads.ca\/rru0022\/wp-json\/wp\/v2\/users\/66"}],"replies":[{"embeddable":true,"href":"https:\/\/malat-webspace.royalroads.ca\/rru0022\/wp-json\/wp\/v2\/comments?post=274"}],"version-history":[{"count":2,"href":"https:\/\/malat-webspace.royalroads.ca\/rru0022\/wp-json\/wp\/v2\/posts\/274\/revisions"}],"predecessor-version":[{"id":276,"href":"https:\/\/malat-webspace.royalroads.ca\/rru0022\/wp-json\/wp\/v2\/posts\/274\/revisions\/276"}],"wp:attachment":[{"href":"https:\/\/malat-webspace.royalroads.ca\/rru0022\/wp-json\/wp\/v2\/media?parent=274"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/malat-webspace.royalroads.ca\/rru0022\/wp-json\/wp\/v2\/categories?post=274"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/malat-webspace.royalroads.ca\/rru0022\/wp-json\/wp\/v2\/tags?post=274"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}