{"id":256,"date":"2018-06-27T07:45:19","date_gmt":"2018-06-27T14:45:19","guid":{"rendered":"https:\/\/malat-webspace.royalroads.ca\/rru0025\/?p=256"},"modified":"2018-06-27T07:49:29","modified_gmt":"2018-06-27T14:49:29","slug":"lrnt-527-activity-3-empathy-methods","status":"publish","type":"post","link":"https:\/\/malat-webspace.royalroads.ca\/rru0025\/lrnt-527-activity-3-empathy-methods\/","title":{"rendered":"LRNT 527 – Activity 3 – Empathy Methods"},"content":{"rendered":"

After reviewing the empathy methods within the Bootcamp Bootleg (2016) and Design Kit\u00a0 (2015) resources, there are a few approaches that interest me and I\u2019m finding it challenging to narrow down how I might apply only one to my needs assessment process through my design challenge, so I think I will take a blended approach. First and foremost, the method that I will choose to gain empathy for my end users will be through immersion. This method truly allows you to walk the walk and experience a day in the life of your user. The Design Kit suggests that shadowing the person (people) you are designing for is one of the greatest ways to interpret their needs and gain sufficient insight to begin creating something that would work well for them.<\/span><\/p>\n

In my context particularly, I am going to immerse myself in two different ways to complete my needs assessment and gain empathy. I am fortunate that our yearly leadership and management training event is happening this week here in Calgary and I will be able to attend as a spectator and observe the content, case study assignments, and presentations in person. This will give me the ability to see how the users interact with the content specifically related to management training and which aspects they resonate with, gloss over, or when they become passive listeners. This will also give me some insight from an \u201cextreme users\u201d point of view as this group of people represent the highest performing, aspiring leaders within the organization who are actively involved in all operational aspects of the business and are the most connected to the needs and demonstrate inherent leadership skills and business acumen.<\/span><\/p>\n

I will then shift my observation to in store, where managers work day in and day out. I will simply shadow the manager and observe what his\/her daily struggles, schedules, and situations that come up that not only impact her ability to get her training and development in but to simply get her job done each day. I also hope to gather more information related to what type of training content would truly impact our managers by understanding their role at a deeper level.<\/span><\/p>\n

Although I will be executing my empathic method through immersion and observation, I do think that applying the Empathy Mapping process will help me collect and make sense of the data I accumulate.<\/span><\/p>\n

IDEO. (2015).\u00a0Design Kit \u2013 Methods<\/strong><\/em>. Retrieved from http:\/\/www.designkit.org\/methods<\/span><\/p>\n

Stanford University Institute of Design. (2016).\u00a0<\/em>Bootcamp Bootleg<\/strong><\/em>.\u00a0 Retrieved from http:\/\/dschool-old.stanford.edu\/wp-content\/uploads\/2013\/10\/METHODCARDS-v3-slim.pdf<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

After reviewing the empathy methods within the Bootcamp Bootleg (2016) and Design Kit\u00a0 (2015) resources, there are a few approaches that interest me and I\u2019m finding it challenging to narrow down how I might apply only one to my needs assessment process through my design challenge, so I think I will take a blended approach. … Continue reading LRNT 527 – Activity 3 – Empathy Methods<\/span><\/a><\/p>\n","protected":false},"author":69,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10,1],"tags":[],"class_list":["post-256","post","type-post","status-publish","format-standard","hentry","category-lrnt527","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/malat-webspace.royalroads.ca\/rru0025\/wp-json\/wp\/v2\/posts\/256","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/malat-webspace.royalroads.ca\/rru0025\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/malat-webspace.royalroads.ca\/rru0025\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/malat-webspace.royalroads.ca\/rru0025\/wp-json\/wp\/v2\/users\/69"}],"replies":[{"embeddable":true,"href":"https:\/\/malat-webspace.royalroads.ca\/rru0025\/wp-json\/wp\/v2\/comments?post=256"}],"version-history":[{"count":2,"href":"https:\/\/malat-webspace.royalroads.ca\/rru0025\/wp-json\/wp\/v2\/posts\/256\/revisions"}],"predecessor-version":[{"id":258,"href":"https:\/\/malat-webspace.royalroads.ca\/rru0025\/wp-json\/wp\/v2\/posts\/256\/revisions\/258"}],"wp:attachment":[{"href":"https:\/\/malat-webspace.royalroads.ca\/rru0025\/wp-json\/wp\/v2\/media?parent=256"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/malat-webspace.royalroads.ca\/rru0025\/wp-json\/wp\/v2\/categories?post=256"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/malat-webspace.royalroads.ca\/rru0025\/wp-json\/wp\/v2\/tags?post=256"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}