The Define Stage:<\/p>\n
Empathetic design thinking concepts may have started in the 90\u2019s to better understand the consumer and aid in the development of successful products Kouprie & Visser (2009). \u00a0Fortunately, the research and scope grew into course design and the using empathy to humanize the switch from classroom or person to person interaction too\u00a0computer to person interactions.<\/p>\n
Campbell, S. (2017) wrote a blog that resonated with me in many ways about how important and valuable communication is in so many ways, online course design being just one of those communication methods. It further resonated, not only as a communication issue but how communication methods and reactions can be affected by experience levels, culture, body language,\u00a0 even smells can trigger different responses. \u00a0Just as reframing helps to change your point of view, falling down this rabbit hole with its\u00a0many branching tunnels can lead you in many different directions. Moving through the empathy stage by compiling, collecting information, then reframing the question in different ways allowing for further views and methods to meet the requirements. Addressing the Point of View (POV) of this project through a \u201cHow Might We (HMW)\u201d method of developing survey questions to help you come to the conclusions that guides and defines the necessity of the end user. \u00a0Balancing and juggling the viewpoints and deemed requirements of stakeholders and end users in an effort to change and allow minds to grow, learn and understand.<\/p>\n
Kouprie & Visser (2009) Said it best,\u00a0 \u201cTo develop empathy is an individual act, but by discussing it in a team, the discussion serves as a trigger for others to make more connections, which will lead to increased understanding\u201d. The quote itself reframes the Point of View (POV)\u00a0of the word Empathy, linking the definition of empathy to a way of using empathy to promote expanded or reframed thought. In my opinion,\u00a0also falls under the umbrella of communication and how people communicate, are understood and most importantly\u00a0have a voice that can\u00a0be heard.<\/p>\n
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References<\/strong><\/p>\n IDEO. (2015).\u00a0Design Kit \u2013 Methods<\/em><\/strong>. Retrieved from http:\/\/www.designkit.org\/methods<\/p>\n Kouprie, M., & Visser, F. S. (2009).\u00a0A framework for empathy in design: Stepping into and out of the user’s life<\/a>.\u00a0Journal of Engineering Design,\u00a020(5), 437-448.\u00a0DOI: 10.1080\/09544820902875033<\/p>\n Campbell, S. (2017). Know About Employee Communication, <\/em><\/strong>When I Work, Blog; Articles Small business blog, http:\/\/www.wheniwork.com<\/p>\n Stanford University Institute of Design. (2016).\u00a0<\/em>Bootcamp Bootleg<\/em><\/strong>.\u00a0 Retrieved from http:\/\/dschool-old.stanford.edu\/wp-content\/uploads\/2013\/10\/METHODCARDS-v3-slim.pdf<\/p>\n","protected":false},"excerpt":{"rendered":" The Define Stage: Empathetic design thinking concepts may have started in the 90\u2019s to better understand the consumer and aid in the development of successful products Kouprie & Visser (2009). \u00a0Fortunately, the research and scope grew into course design and the using empathy to humanize the switch from classroom or person to person interaction too\u00a0computer … Continue reading LNRT 527 Activity 4<\/span>