{"id":322,"date":"2019-09-13T17:21:34","date_gmt":"2019-09-14T00:21:34","guid":{"rendered":"https:\/\/malat-webspace.royalroads.ca\/rru0051\/?p=322"},"modified":"2019-09-22T21:44:07","modified_gmt":"2019-09-23T04:44:07","slug":"draft-module-managing-controversy-and-conflict-in-online-courses","status":"publish","type":"post","link":"https:\/\/malat-webspace.royalroads.ca\/rru0051\/draft-module-managing-controversy-and-conflict-in-online-courses\/","title":{"rendered":"Module: Managing controversy and conflict in online courses"},"content":{"rendered":"<p>This is a final facilitation plan created by a team consisting of <a href=\"https:\/\/malat-webspace.royalroads.ca\/rru0058\/\">Alistair Linds<\/a>, <a href=\"https:\/\/malat-webspace.royalroads.ca\/rru0052\/\">Amanda Dunn<\/a>, Jeff Clemens, and <a href=\"https:\/\/malat-webspace.royalroads.ca\/rru0064\/\">Joyce Wimmer<\/a>. This is created for LRNT528 at Royal Roads University for the purpose of facilitating a module addressing conflict and controversy in an online course environment. Please leave any comments or suggestions you might have for improving or adding to this module that you feel could improve the learner experience.<\/p>\n<p>This has been a working document so there have been a few changes and there will likely continue to be according to feedback and knowledge.<\/p>\n<h3>Module Breakdown<\/h3>\n<p><span style=\"font-weight: 400\">Through this module, you will understand elements of conflict and controversy in an online course. There will be a discussion of elements of controversy and where they come from. How to deal with and recognize potential controversial content.<\/span><\/p>\n<p><span style=\"font-weight: 400\">There will also be an opportunity to learn about different conflict styles to understand how you personally interact with others and how you might be able to address those issues.<\/span><\/p>\n<p>The online elements will be explored by having these conversations in an online environment.<\/p>\n<h3><strong>LEARNING OUTCOMES<\/strong><\/h3>\n<p><span style=\"font-weight: 400\">Recognize and discuss controversy while exploring conflict and understanding strategies you and others might use to address it.<\/span><\/p>\n<h3><strong>ASSESSMENT<\/strong><\/h3>\n<p>Assignment 1: Padlet conflict discussion<\/p>\n<p>Assignment 2: Padlet controversy discussion<\/p>\n<p>Reflection survey<\/p>\n<h5><span style=\"font-weight: 600\">READINGS<\/span><\/h5>\n<ul>\n<li style=\"font-weight: 400\"><strong>Readings and Resources<\/strong>\n<ul>\n<li>Arseh Sevom. (n.d.). How-To Recognize and Deal with Conflict. Retrieved from <a href=\"https:\/\/www.civilsocietyhowto.org\/10-tips-for-dealing-with-conflict\/\">https:\/\/www.civilsocietyhowto.org\/10-tips-for-dealing-with-conflict\/<\/a><\/li>\n<\/ul>\n<p>This resource summarizes how to recognize and deal with conflict. The article discusses how being aware that a small amount of conflict is natural and necessary would be constructive and not destructive.<\/p>\n<ul>\n<li>Clarke, P. (n.d.).\u00a0Teaching Controversial Issues in the Classroom:\u00a0A four-step strategy for clear thinking on controversial issues. Retrieved from <a href=\"https:\/\/www.teachers.ab.ca\/News%20Room\/ata%20magazine\/Volume%2087\/Number%204\/Articles\/Pages\/Teaching%20Controversial%20Issues%20in%20the%20Classroom.aspx\">https:\/\/www.teachers.ab.ca\/News%20Room\/ata%20magazine\/Volume%2087\/Number%204\/Articles\/Pages\/Teaching%20Controversial%20Issues%20in%20the%20Classroom.aspx<\/a><\/li>\n<\/ul>\n<p>This resource discusses approaches that educators can implement in teaching controversial issues. This process will help to develop critical reflection and open-mindedness in students.<\/p>\n<ul>\n<li>Royal Roads University. (n.d.). Engaging in Difficult Conversations. Retrieved from <a href=\"http:\/\/media.royalroads.ca\/owl\/media\/teamswork\/docs\/Engaging-in-difficult-conversations.pdf\">http:\/\/media.royalroads.ca\/owl\/media\/teamswork\/docs\/Engaging-in-difficult-conversations.pdf<\/a><\/li>\n<\/ul>\n<p>This two-page resources will have you prepare for having difficult conversations and give you triggers to look out for while the conversation is happening.<\/p>\n<ul>\n<li>United States Institute of Peace. (n.d.). Conflict Styles Assessment. Retrieved from <a href=\"https:\/\/www.usip.org\/public-education\/students\/conflict-styles-assessment\">https:\/\/www.usip.org\/public-education\/students\/conflict-styles-assessment<\/a><\/li>\n<\/ul>\n<p>This thirty-question assessment will give you a breakdown of your personal conflict style. This information will show you your natural tendencies in regard to conflict, and some potential weaknesses that may cause.<\/p>\n<p><strong>Optional \/Extra Resources<\/strong><\/p>\n<ul>\n<li>Bapple, K. (2014, October 24). How to Handle Conflict and Controversy in Online Communities [Blog post]. Retrieved from <a href=\"https:\/\/blog.higherlogic.com\/2014\/10\/23\/how-to-handle-conflict-and-controversy-in-online-communities\">https:\/\/blog.higherlogic.com\/2014\/10\/23\/how-to-handle-conflict-and-controversy-in-online-communities<\/a><\/li>\n<\/ul>\n<p>This blog post introduces skills that can be used to manage conflict in online situations, as opposed to running or banning it. These skills may allow for more open and student lead online communities.<\/p>\n<ul>\n<li>Royal Roads University. (n.d.) How Do We Collaborate? Retrieved from <a href=\"http:\/\/teamswork.royalroads.ca\/resources\/how-do-we-collaborate\">http:\/\/teamswork.royalroads.ca\/resources\/how-do-we-collaborate<\/a><\/li>\n<\/ul>\n<p>This resource is designed to help teams collaborate successfully. It includes steps to work through negotiations, obstacles, and gives an example of Team process tool.<\/p>\n<ul>\n<li>United States Institute of Peace. (n.d.). Peacebuilding Toolkit for Educators &#8211; A Resource for Middle School and High School Classrooms. Retrieved from <a href=\"https:\/\/www.usip.org\/public-education\/educators\/peacebuilding-toolkit-educators\">https:\/\/www.usip.org\/public-education\/educators\/peacebuilding-toolkit-educators<\/a><\/li>\n<\/ul>\n<p>This resource includes free downloadable tools kits for peacekeeping in Middle school and high school. It can be used to help teachers grow their own peacebuilding skills and introduce the topic to the students.<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li>O&#8217;Neill, T., Hoffart, G., McLarnon, M., Woodley, H., Eggermont, M., Rosehart, W., &amp; Brennan, R. (2017). Constructive controversy and reflexivity training promotes effective conflict profiles and team functioning in student learning teams. Academy of Management Learning &amp; Education, 16(2).<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p style=\"padding-left: 40px\">This research article discusses constructive controversy and finds that when paired with proper conflict training can enhance team success.<\/p>\n<h3><b>Week 1: Managing controversy and conflict<\/b><\/h3>\n<h5><span style=\"font-weight: 600\">LEARNING OBJECTIVES<\/span><\/h5>\n<p><span style=\"font-weight: 400\">Learners will be able to:<\/span><\/p>\n<ol>\n<li style=\"list-style-type: none\">\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">A. Identify their own conflict style<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">B. Understand strategies to address conflict and controversy<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">C. Recognize conflict and controversy<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h5><span style=\"font-weight: 600\">LEARNING ACTIVITIES<\/span><\/h5>\n<p>&nbsp;<\/p>\n<ul>\n<li><b>Learning Activity 1.1: Conflict Styles<\/b><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ol>\n<li style=\"list-style-type: none\">\n<ol>\n<li style=\"list-style-type: none\">\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Determine your conflict style by taking the <\/span><a href=\"https:\/\/www.usip.org\/public-education\/students\/conflict-styles-assessment\"><span style=\"font-weight: 400\">USIP online quiz<\/span><\/a><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Post your conflict style on the discussion board and how you feel it affects you in day to day interactions<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">How might this affect your interactions in an online environment<\/span><\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/padlet.com\/jeff_clemens\/yoxhvxb6imir\"><span style=\"font-weight: 400\">https:\/\/padlet.com\/jeff_clemens\/yoxhvxb6imir<\/span><\/a><span style=\"font-weight: 400\">\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<ul>\n<li><b>Learning Activity 1.2: Discussion Board Topic &#8211; Understanding controversy<\/b><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ol>\n<li style=\"list-style-type: none\">\n<ol>\n<li style=\"list-style-type: none\">\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">What is something in your daily life that could potentially cause controversy (Team names, city names, locations)<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">How do you feel about this controversy<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">What kind of bias do you think you might bring when looking at this controversy<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Discuss these issues with other classmates in a respectful and exploratory manner<\/span><\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/padlet.com\/jeff_clemens\/py4lstpjh8xh\"><span style=\"font-weight: 400\">https:\/\/padlet.com\/jeff_clemens\/py4lstpjh8xh<\/span><\/a><span style=\"font-weight: 400\">\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<ul>\n<li><b>Learning Activity 1.3: Evidence of Learning Survey<\/b><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ol>\n<li style=\"list-style-type: none\">\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">A concluding survey to demonstrate learning and gather feedback<\/span><\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/forms.gle\/vueqzRXKEtaErMf86\"><span style=\"font-weight: 400\">https:\/\/forms.gle\/vueqzRXKEtaErMf86<\/span><\/a><span style=\"font-weight: 400\">\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<h3><strong>TECHNOLOGY<\/strong><\/h3>\n<p><span style=\"font-weight: 400\">The module will be offered on Articulate 360 Rise. This platform is accessible on all devices and is very easy and intuitive to navigate. There are also many members of our team who have previously used the Articulate platform either in their day to day work or through the Royal Roads MALAT program. We also found that <\/span><span style=\"font-weight: 400\">the linear structure really helps make the platform user-friendly and intuitive. As the student scrolls down they are provided a chronological order of what to accomplish including readings, activities, watching videos, assignments, and surveys. Articulate provides a percentage completed in the top left corner which helps learners understand how far along they are in the course. The layout is clean and doesn\u2019t distract from the learning objectives. It is accessible and holds the same functionality on PC, tablet, or cellphones. Finally, the platform was available to use and has intuitive features for facilitators to update and make edits to the course materials at a moment\u2019s notice with minimal or no training required.<\/span><\/p>\n<p><span style=\"font-weight: 400\">The context is a week-long course, students don\u2019t need a new interface that they have to learn, it should be as simple to use as possible allowing students to maximize their time focusing on the learning objectives rather than trying to navigate new technology. If the course had been much longer then perhaps we may have chosen a different platform, however for the context of a one-week simple course with few objective and few activities we felt the Articulate had the most to offer in the most intuitive design.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">We chose Padlet for the purpose of allowing students to share video, audio, imagery and\/or written discussions and responses. Social presence is important and allowing students to see each other&#8217;s faces in an asynchronous environment can help make the collaboration more \u2018real.\u2019 The idea behind this was also to give the initial post the option of also posting a text post knowing that due to the nature of the topic some students may not feel comfortable recording that.<\/span><\/p>\n<p>We will also be using Mattermost as a way to further connect with learners throughout this module and as a way to connect with them throughout and encourage engagement. This platform was chosen because all participants have previously gone through training with this tool as part of their participation in LRNT528. This likely means that through their previous learning they should be prepared for using this tool during this activity. In order to help differentiate this module from the main part of the class we will create a channel within Mattermost specifically for work around this module. We will create a Conflict and Controversy channel but use the main Town Hall channel for intial communication.<\/p>\n<h3><strong>WORKFLOW<\/strong><\/h3>\n<p><span style=\"font-weight: 400\">Day 1 &#8211; Introduction Video &#8211; This will give an introduction to the module for the learners. It will be accompanied with the text of the video included (captioned) (Team video)<\/span><\/p>\n<p><span style=\"font-weight: 400\">Day 2\/3 &#8211; <\/span>Conflict styles &#8211; USIP Quiz and discussion (Joyce)<\/p>\n<p><span style=\"font-weight: 400\">Day 4\/5 &#8211; Discussion topic- Understanding controversy (Jeff and Alastair)<\/span><\/p>\n<p><span style=\"font-weight: 400\">Day 6 &#8211; Conclusion Survey (Team)<\/span><\/p>\n<p>Day 6 &#8211; Closing message to participants (Team conclusion\/Jeff recording)<\/p>\n<p>One member of the team will focus on communication in Mattermost. (Amanda)<\/p>\n<table>\n<thead>\n<tr>\n<th colspan=\"3\"><u>Week 1 &#8211; Managing Conflict and Controversy<\/u><br \/>\nSunday September 22 to Saturday September 28, 2019<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>Deadline<\/strong><\/td>\n<td><strong>Course Activities<\/strong><\/td>\n<td><strong>Learning Outcomes<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>Ongoing\u00a0<\/strong><\/td>\n<td>Contribution to the learning community discussion<\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td><strong>Sept. 22 &#8211; Sept. 28<\/strong><\/td>\n<td><a href=\"https:\/\/rise.articulate.com\/author\/mbzfPJwNhmuVEmkchIB-x51YWlAyM2Um#\/author\/details\/P7EeGIylpo0_6gKHz0E9QYOSvUmPDUAd\" target=\"_blank\" rel=\"noopener noreferrer\" aria-hidden=\"false\">Complete Readings<\/a><\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td><strong>Tues. Sept. 24<\/strong><\/td>\n<td><a href=\"https:\/\/rise.articulate.com\/author\/mbzfPJwNhmuVEmkchIB-x51YWlAyM2Um#\/author\/details\/n7UiXiiYuTtXjBQG7RZNrsP8AIXM0Swc\" target=\"_blank\" rel=\"noopener noreferrer\" aria-hidden=\"false\">Activity 1<\/a>\u00a0&#8211; Complete Conflict Style Quiz and participate in discussion<\/td>\n<td>A<\/td>\n<\/tr>\n<tr>\n<td><strong>Fri. Sept. 27<\/strong><\/td>\n<td><a href=\"https:\/\/rise.articulate.com\/author\/mbzfPJwNhmuVEmkchIB-x51YWlAyM2Um#\/author\/details\/40pU6V-lA8r0Or3WaNxAZgmcDtg8L6DW\" target=\"_blank\" rel=\"noopener noreferrer\" aria-hidden=\"false\">Activity 2<\/a>\u00a0&#8211; Participate in Discussion on Controversy<\/td>\n<td>B, C<\/td>\n<\/tr>\n<tr>\n<td><strong>Sat. Sept. 28\u00a0<\/strong><\/td>\n<td>Submit\u00a0<a href=\"https:\/\/rise.articulate.com\/author\/mbzfPJwNhmuVEmkchIB-x51YWlAyM2Um#\/author\/details\/-q15aPExdN0RiXr1TZYtYrwmZ83K4QVq\" target=\"_blank\" rel=\"noopener noreferrer\" aria-hidden=\"false\">Evaluation Survey<\/a> by 5 pm MST<\/td>\n<td><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3><strong>COMMUNICATION<\/strong><\/h3>\n<p><span style=\"font-weight: 400\">Will communicate with our cohort through Mattermost through the main &#8220;town hall&#8221; course channel. We will also post our module and check-in\/summary videos.<\/span><\/p>\n<h3><strong>PRESENCE<\/strong><\/h3>\n<p>&nbsp;<\/p>\n<ul>\n<li><b>Teaching<\/b><\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li>Introduction videos will help create a guiding path which will introduce the teaching presence<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li>The content chosen was done so to create questions to encourage the learners to discuss<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li>The activities are self directed but the directions are clear to encourage students along a specific path with the freedom to roam<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li>Mattermost will be used to help encourage or answer any question so learners know they are supported<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><b>Social<\/b><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li>The activities (with the exception of the final survey) are all collaborative. This will allow the learners to create and add to a social presence within the course<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li>The activities chosen are done in a way to increase the social presence and to help build a Community of Inquiry around the topics covered in this module.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li>Technology allows for more social interaction allowing for video and images to be used that creates a more \u2018real\u2019 asynchronous discussion\/environment.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><b>Cognitive<\/b><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li>The learners will be looking at and assessing their own feelings and bias\u2019 through the first activity. The cognitive presence will be present here in that the learners will demonstrate a self-awareness through this exploration<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li>The second activity is a self-assessment of each learner&#8217; conflict styles. This will allow another form of cognitive self-assessment<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li>The final assessment with the survey will give learners an opportunity to reflect on what they learned and give the facilitators an opportunity to assess cognition from the learners based on their answers.<\/li>\n<li>The final video will address the learning and responses from the participants and provide a reflection on the week.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This is a final facilitation plan created by a team consisting of Alistair Linds, Amanda Dunn, Jeff Clemens, and Joyce Wimmer. This is created for LRNT528 at Royal Roads University for the purpose of facilitating a module addressing conflict and&#8230; <a class=\"more-link\" href=\"https:\/\/malat-webspace.royalroads.ca\/rru0051\/draft-module-managing-controversy-and-conflict-in-online-courses\/\">Continue Reading &rarr;<\/a><\/p>\n","protected":false},"author":93,"featured_media":323,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11],"tags":[86,87,18,90,62,89,52,26,81,88,27],"class_list":["post-322","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-lrnt528","tag-conflict","tag-controversy","tag-education","tag-facilitation","tag-learning","tag-online","tag-online-education","tag-online-learning","tag-royal-roads","tag-skills","tag-technology"],"_links":{"self":[{"href":"https:\/\/malat-webspace.royalroads.ca\/rru0051\/wp-json\/wp\/v2\/posts\/322","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/malat-webspace.royalroads.ca\/rru0051\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/malat-webspace.royalroads.ca\/rru0051\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/malat-webspace.royalroads.ca\/rru0051\/wp-json\/wp\/v2\/users\/93"}],"replies":[{"embeddable":true,"href":"https:\/\/malat-webspace.royalroads.ca\/rru0051\/wp-json\/wp\/v2\/comments?post=322"}],"version-history":[{"count":8,"href":"https:\/\/malat-webspace.royalroads.ca\/rru0051\/wp-json\/wp\/v2\/posts\/322\/revisions"}],"predecessor-version":[{"id":336,"href":"https:\/\/malat-webspace.royalroads.ca\/rru0051\/wp-json\/wp\/v2\/posts\/322\/revisions\/336"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/malat-webspace.royalroads.ca\/rru0051\/wp-json\/wp\/v2\/media\/323"}],"wp:attachment":[{"href":"https:\/\/malat-webspace.royalroads.ca\/rru0051\/wp-json\/wp\/v2\/media?parent=322"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/malat-webspace.royalroads.ca\/rru0051\/wp-json\/wp\/v2\/categories?post=322"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/malat-webspace.royalroads.ca\/rru0051\/wp-json\/wp\/v2\/tags?post=322"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}