{"id":909,"date":"2019-07-04T16:05:54","date_gmt":"2019-07-04T23:05:54","guid":{"rendered":"https:\/\/malat-webspace.royalroads.ca\/rru0057\/?p=909"},"modified":"2019-07-08T06:37:39","modified_gmt":"2019-07-08T13:37:39","slug":"a4-define-phase","status":"publish","type":"post","link":"https:\/\/malat-webspace.royalroads.ca\/rru0057\/a4-define-phase\/","title":{"rendered":"A4: Define Phase (and reflection)"},"content":{"rendered":"<p>I initially selected a combination of <a href=\"https:\/\/malat-webspace.royalroads.ca\/rru0057\/a2-3-empathy-phase\/\">human-centred needs assessment methods.<\/a><\/p>\n<p>Both IDEO (2015) and Kouprie and Visser (2009) describe and recommend that the best way to understand the thoughts and desires of the end-user is by talking with them directly. I had no chance to meet them in person after they left the program; thus, I decided to collect feedback from the recently graduated students via a three-question survey:<\/p>\n<ul>\n<li>What was the main obstacle you faced in the portfolio development process?<\/li>\n<li>What could you have done differently in the process?<\/li>\n<li>What do you feel would have decreased the stress during the project time?<\/li>\n<\/ul>\n<p>The initial plan to chat with an expert career advisor was not carried out, which in reflection for this assignment is not an issue, as I learned that I would not be able to use the information dues to BCIT\u2019s guidelines. In the short timeline, I realized one in-person meeting with a previous student, who currently teaches the Capstone Project module, which runs parallel with the Portfolio Website module. This person also observed the students\u2019 behaviour during the new hybrid format as well as had a similar career start experience. The earlier plan was to use conversations starters to spark a dialogue, which happened, but the session also included listening to observations and insights.<\/p>\n<p>After reviewing the received feedback and the results of the in-person session and my observations and insights, I was able to change my focus and step into the Define phase.\u00a0I chose methods what I could complete in this assignment alone, although in real life I would have included other methods where\u00a0teams and multiple perspectives are utilized. First, I had to <a href=\"http:\/\/www.designkit.org\/methods\/5\">find some patterns and themes<\/a>, then create <a href=\"http:\/\/www.designkit.org\/methods\/62\">insight statements<\/a> (IDEO, 2015). I reframed my initial challenge with the help of the <a href=\"http:\/\/dschool-old.stanford.edu\/wp-content\/uploads\/2013\/10\/METHODCARDS-v3-slim.pdf\">Point of View Madlib method<\/a>, which is a template for constructing a problem statement to capture and align three elements of a Point of View (POV): [USER] needs to [THE NEED] because [INSIGHT] (Stanford University Institute of Design, 2016). \u201cMore than simply defining the problem to work on, your point of view is your unique design vision that you crafted based on your discoveries during your empathy work\u201d (Stanford University Institute of Design, 2016, p. 5). Using this fill-in-the-blank approach, below is my reframed actionable problem statement.<\/p>\n<p><em>Students, age between 25-40, with a few years of work experience, in transition to the web development field, at the end of their web developer program, need to access the necessary information and resources in an organized way, to guide their professional portfolio site planning and development process anywhere and anytime, allow them to consume the info at their own pace, keep them on track and engaged but not overwhelmed, in an environment that they will use in their professional life.<\/em><\/p>\n<p>It is still long at this point, but it will be adjusted later on in this iterative process.<\/p>\n<p>&nbsp;<\/p>\n<p><em>The illustration is created by the author.<\/em><\/p>\n<p style=\"text-align: center\">References<\/p>\n<p>IDEO. (2015). Design Kit &#8211; Methods. Retrieved June 9, 2019, from http:\/\/www.designkit.org\/methods<\/p>\n<p>Kouprie, M., &amp; Visser, F. S. (2009). A framework for empathy in design: stepping into and out of the user\u2019s life. <em>Journal of Engineering Design<\/em>, <em>20<\/em>(5), 437\u2013448. https:\/\/doi.org\/10.1080\/09544820902875033<\/p>\n<p>Stanford University Institute of Design. (2016). bootcamp bootleg. Retrieved June 13, 2019, from http:\/\/dschool-old.stanford.edu\/wp-content\/uploads\/2013\/10\/METHODCARDS-v3-slim.pdf<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I initially selected a combination of human-centred needs assessment methods. Both IDEO (2015) and Kouprie and Visser (2009) describe and recommend that the best way to understand the thoughts and desires of the end-user is by talking with them directly. I had no chance to meet them in person after they left the program; thus, [&hellip;]<\/p>\n","protected":false},"author":99,"featured_media":912,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[10],"tags":[],"class_list":["post-909","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-lrnt527"],"_links":{"self":[{"href":"https:\/\/malat-webspace.royalroads.ca\/rru0057\/wp-json\/wp\/v2\/posts\/909","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/malat-webspace.royalroads.ca\/rru0057\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/malat-webspace.royalroads.ca\/rru0057\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/malat-webspace.royalroads.ca\/rru0057\/wp-json\/wp\/v2\/users\/99"}],"replies":[{"embeddable":true,"href":"https:\/\/malat-webspace.royalroads.ca\/rru0057\/wp-json\/wp\/v2\/comments?post=909"}],"version-history":[{"count":13,"href":"https:\/\/malat-webspace.royalroads.ca\/rru0057\/wp-json\/wp\/v2\/posts\/909\/revisions"}],"predecessor-version":[{"id":930,"href":"https:\/\/malat-webspace.royalroads.ca\/rru0057\/wp-json\/wp\/v2\/posts\/909\/revisions\/930"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/malat-webspace.royalroads.ca\/rru0057\/wp-json\/wp\/v2\/media\/912"}],"wp:attachment":[{"href":"https:\/\/malat-webspace.royalroads.ca\/rru0057\/wp-json\/wp\/v2\/media?parent=909"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/malat-webspace.royalroads.ca\/rru0057\/wp-json\/wp\/v2\/categories?post=909"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/malat-webspace.royalroads.ca\/rru0057\/wp-json\/wp\/v2\/tags?post=909"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}