{"id":556,"date":"2019-02-15T23:34:49","date_gmt":"2019-02-16T07:34:49","guid":{"rendered":"https:\/\/malat-webspace.royalroads.ca\/rru0066\/?p=556"},"modified":"2019-02-15T23:34:49","modified_gmt":"2019-02-16T07:34:49","slug":"resilience-in-the-face-of-change","status":"publish","type":"post","link":"https:\/\/malat-webspace.royalroads.ca\/rru0066\/resilience-in-the-face-of-change\/","title":{"rendered":"Resilience in the Face of Change"},"content":{"rendered":"<div id=\"attachment_564\" style=\"width: 650px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" aria-describedby=\"caption-attachment-564\" class=\"wp-image-564 size-large lazyload\" data-src=\"https:\/\/malat-webspace.royalroads.ca\/rru0066\/wp-content\/uploads\/sites\/109\/2019\/02\/grass-1913167_1920-1024x682.jpg\" alt=\"\" width=\"640\" height=\"426\" data-srcset=\"https:\/\/malat-webspace.royalroads.ca\/rru0066\/wp-content\/uploads\/sites\/109\/2019\/02\/grass-1913167_1920-1024x682.jpg 1024w, https:\/\/malat-webspace.royalroads.ca\/rru0066\/wp-content\/uploads\/sites\/109\/2019\/02\/grass-1913167_1920-300x200.jpg 300w, https:\/\/malat-webspace.royalroads.ca\/rru0066\/wp-content\/uploads\/sites\/109\/2019\/02\/grass-1913167_1920-768x512.jpg 768w, https:\/\/malat-webspace.royalroads.ca\/rru0066\/wp-content\/uploads\/sites\/109\/2019\/02\/grass-1913167_1920-140x94.jpg 140w, https:\/\/malat-webspace.royalroads.ca\/rru0066\/wp-content\/uploads\/sites\/109\/2019\/02\/grass-1913167_1920.jpg 1920w\" data-sizes=\"(max-width: 640px) 100vw, 640px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 640px; --smush-placeholder-aspect-ratio: 640\/426;\" \/><p id=\"caption-attachment-564\" class=\"wp-caption-text\">Resilience is key in the face of change.<\/p><\/div>\n<p><img decoding=\"async\" class=\"size-full wp-image-460 aligncenter lazyload\" data-src=\"https:\/\/malat-webspace.royalroads.ca\/rru0066\/wp-content\/uploads\/sites\/109\/2018\/12\/CC0-public-domain.png\" alt=\"\" width=\"88\" height=\"31\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 88px; --smush-placeholder-aspect-ratio: 88\/31;\" \/><\/p>\n<p>Change is good, but it is not always easy. I\u00a0recently changed jobs and have had the opportunity\u00a0to move into\u00a0a role as a Project Leader for the last 6 months. I rapidly engaged all my skills of exploration, communication, and teamwork in preparation to incite change at the\u00a0level of two acute care hospital front lines of care. My leader encouraged me to review resources on <a href=\"https:\/\/www.prosci.com\/adkar\/adkar-model\">ADKAR change management<\/a>, learning how to support staff through change\u00a0processes in their <strong>Awareness, Desire, Knowledge, Ability, and Reinforcement<\/strong> <strong>of change<\/strong>. The principles fit with what I identified\u00a0from my past clinical role as to the psychological stages I had to flow through to accept and be supported in change at work. I didn&#8217;t find the ADKAR model in our readings this week in <a href=\"https:\/\/malat-coursesite.royalroads.ca\/lrnt525\/\">LRNT 525: Leading Change in Digital Learning<\/a>, but I did find both Kotter&#8217;s 8-step model for change and the CHANGE model in Biech&#8217;s\u00a0(2007) work. I found both models to describe very similar processes that change leaders should use:<\/p>\n<ul>\n<li>establishing\u00a0a &#8216;Why&#8217; or a vision that challenges the\u00a0status quo,<\/li>\n<li>creating coalitions with committed stakeholders,<\/li>\n<li>developing vision\u00a0and meaning for all stakeholders,<\/li>\n<li>empowering others to buy into the change,<\/li>\n<li>taking a systems\u00a0perspective to guide the change,<\/li>\n<li>using tools and metrics to measure along the way,<\/li>\n<li>evaluating and reiterating processes to adapt them<\/li>\n<\/ul>\n<p>Most of the models and\u00a0approaches seemed to overlap in components of preparation, action, evaluation, and sustainment. All have consideration for creating buy-in and finding common values, connecting to overarching leadership styles (O&#8217;Toole, 2008).<\/p>\n<div id=\"attachment_566\" style=\"width: 650px\" class=\"wp-caption alignnone\"><img decoding=\"async\" aria-describedby=\"caption-attachment-566\" class=\"wp-image-566 size-large lazyload\" data-src=\"https:\/\/malat-webspace.royalroads.ca\/rru0066\/wp-content\/uploads\/sites\/109\/2019\/02\/design-3142269_1920-1024x683.jpg\" alt=\"\" width=\"640\" height=\"427\" data-srcset=\"https:\/\/malat-webspace.royalroads.ca\/rru0066\/wp-content\/uploads\/sites\/109\/2019\/02\/design-3142269_1920-1024x683.jpg 1024w, https:\/\/malat-webspace.royalroads.ca\/rru0066\/wp-content\/uploads\/sites\/109\/2019\/02\/design-3142269_1920-300x200.jpg 300w, https:\/\/malat-webspace.royalroads.ca\/rru0066\/wp-content\/uploads\/sites\/109\/2019\/02\/design-3142269_1920-768x512.jpg 768w, https:\/\/malat-webspace.royalroads.ca\/rru0066\/wp-content\/uploads\/sites\/109\/2019\/02\/design-3142269_1920-140x94.jpg 140w, https:\/\/malat-webspace.royalroads.ca\/rru0066\/wp-content\/uploads\/sites\/109\/2019\/02\/design-3142269_1920.jpg 1920w\" data-sizes=\"(max-width: 640px) 100vw, 640px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 640px; --smush-placeholder-aspect-ratio: 640\/427;\" \/><p id=\"caption-attachment-566\" class=\"wp-caption-text\">Developing people, culture, and capabilities in change management approaches creates strength and resilience.<\/p><\/div>\n<p><img decoding=\"async\" class=\"size-full wp-image-460 alignnone lazyload\" data-src=\"https:\/\/malat-webspace.royalroads.ca\/rru0066\/wp-content\/uploads\/sites\/109\/2018\/12\/CC0-public-domain.png\" alt=\"\" width=\"88\" height=\"31\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 88px; --smush-placeholder-aspect-ratio: 88\/31;\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>Weiner (2009) speaks to what is referred to as a psychological readiness for change and I\u00a0take an interest in this key human component. I connected to Beer and Nohria&#8217;s &#8216;Theory O&#8217; based on organizational capability change leaders. These type of leaders choose a soft focus to develop culture, people and constructively build capabilities with reflection and feedback (as cited in Al Haddad and Kotnour, 2015). In my view, a change management framework that encompasses developing people and culture speaks to the strength of its adaptability and resilience; both two traits that are necessary in our current technological, economic and societal contexts. Al Haddad and Kotnour (2015) offer that change drivers need frameworks that are adaptable\u00a0and recognize that to increase success, we must focus on and pay attention to people.<\/p>\n<p>In further consideration of change drivers, <a href=\"http:\/\/www.eurodl.org\/index.php?p=archives&amp;year=2013&amp;&amp;article=559\">Weller and Anderson (2013)<\/a> offer that institutes must react to technology change and be resilient. Corporations must recognize that digital content moving globally will result in practice changes; however, Weller and Anderson (2013) warn that the core function of our practices should not be lost despite any new forms our practices take. This aligns with my\u00a0belief in recognizing and understanding core values while not allowing dilution of those values despite applications of digital technology.<\/p>\n<p>Weller and Anderson (2013) also spoke to measuring the resilience of practices in their context of higher education. In their article, Holling defines resilience as a &#8220;measure of the persistence of systems and of their ability to absorb change and disturbance and still maintain the same relationships between populations or state variables&#8221; (as cited in Weller &amp; Anderson, 2013, para 7). If applied to the context of healthcare, there would be many considerations regarding the ability of hospital staff to adapt to change or tolerate change and disturbances in practice. In their article on Lean improvement strategies in healthcare, Warring and Bishop (2010) state that the &#8220;lines of resistance [] represent obstacles, [to] the emergence of new leaders, the generation of evidence and the re-configuration of clinical practices&#8221; (p. 1339). Resistance\u00a0works against progress and change processes, so perhaps healthcare teams require human capacity development\u00a0to improve their resilience at multi-stakeholder levels? Building resilience may help us to retain our core values despite flux and transformation. According to Weller and Anderson (2013), this resilience &#8220;develops engagement, education, empowerment, and encouragement&#8221; (para 7). These are all traits that I value in my approach to both leadership\u00a0and change management.<\/p>\n<p>CB<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p>References<\/p>\n<p>Al-Haddad, S., &amp; Kotnour, T. (2015).\u00a0<a id=\"yui_3_17_2_1_1550290895867_35\" class=\"external\" href=\"https:\/\/www-emeraldinsight-com.ezproxy.royalroads.ca\/doi\/full\/10.1108\/JOCM-11-2013-0215\" target=\"_blank\" rel=\"noopener\">Integrating the organizational change literature: a model for successful change<\/a>.\u00a0<i>Journal of Organizational Change Management<\/i>,\u00a0<i>28<\/i>(2), 234-262<\/p>\n<p id=\"yui_3_17_2_1_1550290895867_42\">Biech, E. (2007). Models for Change. In\u00a0<i><a class=\"external\" href=\"https:\/\/ezproxy.royalroads.ca\/login?url=http:\/\/library.books24x7.com\/library.asp?bookid=22651\" target=\"_blank\" rel=\"noopener\">Thriving Through Change: A Leader\u2019s Practical Guide to Change Mastery<\/a><\/i>. Alexandria, VA: ASTD Press.\u00a0 [Books24x7 database]\n<p id=\"yui_3_17_2_1_1550290895867_45\">O&#8217;Toole, James (2008).\u00a0<a class=\"external\" href=\"http:\/\/scholar.valpo.edu\/jvbl\/vol1\/iss1\/10\/\" target=\"_blank\" rel=\"noopener\">Notes Toward a Definition of Values-Based Leadership<\/a>.\u00a0<i>The Journal of Values-Based Leadership<\/i>,\u00a0<i>1<\/i>(1).<\/p>\n<p>Prosci ADKAR Model. (2019). [website] Retrieved from: https:\/\/www.prosci.com\/adkar\/adkar-model<\/p>\n<p>Waring, J. J., &amp; Bishop, S. (2010). Lean healthcare: rhetoric, ritual and resistance.\u00a0<i>Social science &amp; medicine<\/i>,\u00a0<i>71<\/i>(7), 1332-1340.<\/p>\n<p id=\"yui_3_17_2_1_1550290895867_43\">Weller, M., &amp; Anderson, T., (2013).\u00a0<a class=\"external\" href=\"http:\/\/www.eurodl.org\/index.php?p=archives&amp;year=2013&amp;&amp;article=559\" target=\"_blank\" rel=\"noopener\">Digital Resilience in Higher Education<\/a>.\u00a0<i>European Journal of Open Distance and E-Learning<\/i>,\u00a0<i>16<\/i>(1), 53-66.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Change is good, but it is not always easy. I\u00a0recently changed jobs and have had the opportunity\u00a0to move into\u00a0a role as a Project Leader for the last 6 months. I rapidly engaged all my skills of exploration, communication, and teamwork in preparation to incite change at the\u00a0level of two acute care hospital front lines of [&hellip;]<\/p>\n","protected":false},"author":111,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[94,85,86,95,93],"class_list":["post-556","post","type-post","status-publish","format-standard","hentry","category-lrnt525","tag-change-management","tag-leadership","tag-leading-change","tag-models-of-change","tag-resilience"],"_links":{"self":[{"href":"https:\/\/malat-webspace.royalroads.ca\/rru0066\/wp-json\/wp\/v2\/posts\/556","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/malat-webspace.royalroads.ca\/rru0066\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/malat-webspace.royalroads.ca\/rru0066\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/malat-webspace.royalroads.ca\/rru0066\/wp-json\/wp\/v2\/users\/111"}],"replies":[{"embeddable":true,"href":"https:\/\/malat-webspace.royalroads.ca\/rru0066\/wp-json\/wp\/v2\/comments?post=556"}],"version-history":[{"count":10,"href":"https:\/\/malat-webspace.royalroads.ca\/rru0066\/wp-json\/wp\/v2\/posts\/556\/revisions"}],"predecessor-version":[{"id":570,"href":"https:\/\/malat-webspace.royalroads.ca\/rru0066\/wp-json\/wp\/v2\/posts\/556\/revisions\/570"}],"wp:attachment":[{"href":"https:\/\/malat-webspace.royalroads.ca\/rru0066\/wp-json\/wp\/v2\/media?parent=556"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/malat-webspace.royalroads.ca\/rru0066\/wp-json\/wp\/v2\/categories?post=556"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/malat-webspace.royalroads.ca\/rru0066\/wp-json\/wp\/v2\/tags?post=556"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}