{"id":189,"date":"2018-11-20T20:15:02","date_gmt":"2018-11-21T04:15:02","guid":{"rendered":"https:\/\/malat-webspace.royalroads.ca\/rru0072\/?p=189"},"modified":"2018-11-21T19:56:07","modified_gmt":"2018-11-22T03:56:07","slug":"empathy-in-design-imagination-wicked-problems","status":"publish","type":"post","link":"https:\/\/malat-webspace.royalroads.ca\/rru0072\/empathy-in-design-imagination-wicked-problems\/","title":{"rendered":"Empathy in Design, Imagination & Wicked Problems"},"content":{"rendered":"

 <\/p>\n

\"Empathic<\/a>
Empathic Design<\/figcaption><\/figure>\n

Empathic Design emerged from the difficulty to filter out the designer’s intentions and interpretations in user-centric testing. In turn, researchers looked to the principle of empathy, or the “ability to understand and identify with another person’s context, emotions, goals, and motivations” as a counterweight to this self-as-user bias (Quesenbery\u00a0& Szuc, 2011, p. 51).<\/p>\n

outline how throughout its progression from user-testing products to co-designing for larger systems solutions, four principals of Empathic Design remain:<\/p>\n

    \n
  1. People give meanings to things and act on these meanings, and these meanings both arise and are modified in interactions.<\/li>\n
  2. Because design comes by its meaning in real life, design research must be done in real life.<\/li>\n
  3. Research methods should come from design and be visual and tactile, inspiration-enhancing, deliberately cheap and low tech, playful, tested in reality and targeted at the fuzzy front end of the design process.<\/li>\n
  4. Analysis of the research seeks to explicate meanings for design\u2014not to create explanations (2014, p. 68).<\/li>\n<\/ol>\n

    My personal interest lies most in empathic design for wicked problems.<\/p>\n

    According to wicked problems are:<\/p>\n

    social, cultural or environmental problems that appear impossible to solve because:
    \n\u2022 there is incomplete or contradictory knowledge about the problem itself;
    \n\u2022 the number of people and opinions involved and the potentially large economic burden add additional layers of complexity; and
    \n\u2022 the actual problem is interconnected with other problems.<\/p><\/blockquote>\n

    The concept of wicked problems comes from the grand-daddy of Issue-Based Information Systems (IBIS) and Dialogue Mapping – Horst Rittel (Conklin, 2010).<\/p>\n

    \"Image<\/p>\n

    Having used Rittle’s IBIS & Dialogue Mapping for community research once or twice I am gripped at how empathic theory tools approach wicked questions with the nuance to match\u00a0a situation’s social complexity.<\/p>\n

    These exercises\u00a0in Dialogue Mapping and group facilitation typified what\u00a0\u00a0described as the co-designing aspect of empathic enquiry. My experience with almost exclusively face-to-face, real-time iterations of co-designing makes it hard to imagine what that process looks like in digital communities.<\/p>\n

    How does one capture the synchronicity, ideation and, of course, empathy, of a room full of people in an online setting?<\/p>\n

    This, in fact, is the core question behind my interest in learning technology.<\/p>\n

    and company do not provide an answer, but rather deepen the question. Some of the most effective examples of empathic design they feature are open-ended communication formats (2014, p. 74). From community-based visualizing tools to debate-based prototyping, I struggle to reimagine the same human-centric techniques in digital\u00a0formats.<\/p>\n

    How have you developed experiential, open, enquiry opportunities for online communities?<\/p>\n

    \n

    Crichton, S. & Carter, D. (2017).<\/p>\n

    Mattelm\u00e4ki, T., Vaajakallio, K., & Koskinen, I. (2014)..\u00a0Design Issues<\/i>,\u00a030<\/i>(1), 67-77.<\/p>\n

    Quesenbery, W., & Szuc, D. (2011).\u00a0 Global UX: Design and Research in a Connected World. <\/em>Waltheim, MA:\u00a0Elsvier.<\/p>\n","protected":false},"excerpt":{"rendered":"

      Empathic Design emerged from the difficulty to filter out the designer’s intentions and interpretations in user-centric testing. In turn, researchers looked to the principle of empathy, or the “ability to understand and identify with another person’s context, emotions, goals, and motivations” as a counterweight to this self-as-user bias (Quesenbery\u00a0& Szuc, 2011, p. 51). outline… Continue reading Empathy in Design, Imagination & Wicked Problems<\/span> →<\/span><\/a><\/p>\n","protected":false},"author":121,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-189","post","type-post","status-publish","format-standard","hentry","category-lrnt524"],"_links":{"self":[{"href":"https:\/\/malat-webspace.royalroads.ca\/rru0072\/wp-json\/wp\/v2\/posts\/189","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/malat-webspace.royalroads.ca\/rru0072\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/malat-webspace.royalroads.ca\/rru0072\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/malat-webspace.royalroads.ca\/rru0072\/wp-json\/wp\/v2\/users\/121"}],"replies":[{"embeddable":true,"href":"https:\/\/malat-webspace.royalroads.ca\/rru0072\/wp-json\/wp\/v2\/comments?post=189"}],"version-history":[{"count":8,"href":"https:\/\/malat-webspace.royalroads.ca\/rru0072\/wp-json\/wp\/v2\/posts\/189\/revisions"}],"predecessor-version":[{"id":197,"href":"https:\/\/malat-webspace.royalroads.ca\/rru0072\/wp-json\/wp\/v2\/posts\/189\/revisions\/197"}],"wp:attachment":[{"href":"https:\/\/malat-webspace.royalroads.ca\/rru0072\/wp-json\/wp\/v2\/media?parent=189"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/malat-webspace.royalroads.ca\/rru0072\/wp-json\/wp\/v2\/categories?post=189"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/malat-webspace.royalroads.ca\/rru0072\/wp-json\/wp\/v2\/tags?post=189"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}