
Our Mission
Klaus Rimke, Terra Aartsen, and Angie Maksymetz were challenged to use Stanford’s d.school design thinking process to prototype a single element of an online integrated program for promoting engagement, a sense of inclusion, and intellectual risk-taking. Given how we are a group of three with disparate work domains, we chose to adapt and adopt a joint solution within a context we share: an online graduate program.
Empathize & Reframe
By both interviewing and being interviewed, the empathizing process allowed each of us to approach the problem as designers while also looking through the lens of learners.
“The closer the designer comes to the real user, the more easily the designer can step into the user’s world. The more the designer can live and experience the users’ emotions, the better she can transform the ideas and constraints into appealing and pleasing design solutions” (Mattelmäki, Vaajakallio, & Koskinen, 2014, p. 70).
In box #4 of our design process, a combined need emerged for a structured, socially connected, and safe learning environment.
Solution
The Organization for Economic Co-operation and Development describes stimulating learning environments as “learner-centered, structured and well-designed, profoundly personalized, inclusive, and social” (Crichton & Carter, 2017, p. 18). In order to provide a safe, social, structured domain while addressing our assigned problem scenario, we designed an ice-breaker activity to take place at the beginning of an online graduate program. We named the exercise “Question-Making and Risk-Taking,” and it is detailed below:
1. Each student conducts a 10-15 minute synchronous interview via telephone, video, or online chat of one classmate, randomly assigned by the professor.
2. Interview questions: How would you describe yourself in one sentence? What motivates you? How does this program help meet your goals? What is your opinion of the role intellectual risk-taking plays in your education?
3. Ask 2 or more questions about anything (within reason and being respectful).
4. Complete a short post on moodle about your interview subject using their name as the title. Your post should contain either their word-for-word responses to your questions, their answers paraphrased, or a profile of them in your words. Optional: include a photograph of your subject (with permission) or an image which represents some aspect of them. YOUR POST IS DUE ON SUNDAY, JANUARY 5th.
5. The professor has randomly assigned every student three other classmates. Find their names in the titles of interview postings, then read the results to get to know a bit about them. Provide one positive comment and ask each subject one more question about anything (within reason). POST COMMENTS AND QUESTIONS BY WEDNESDAY, JANUARY 8th.
6. BRIEFLY RESPOND TO QUESTIONS ASKED OF YOU BY SUNDAY, JANUARY 12th. Read about and get to know your classmates at your leisure.
Effectiveness
To tackle the need for structure, we provided clear ground rules, deadlines, and expectations. To address the need for connection, we created an engaging exercise for getting to know peers and building community through an inclusive, egalitarian format. To meet the need for a safe environment which welcomes intellectual risk-taking, we placed this activity in Moodle, allowing students to gain comfort in presenting unpolished content online.
The exercise is intended as a first step, laying a solid foundation for building engagement, a sense of inclusion, and endurance for future intellectual risk-taking while meeting the needs captured from our empathizing process.
References
Mattelmäki, T., Vaajakallio, K., & Koskinen, I. (2014). What happened to empathic design?. Design issues, 30(1), 67-77.
Stanford University Institute of Design. (2016). A virtual crash course in design thinking.
Crichton, S. & Carter, D. (2017). Taking Making into Classrooms Toolkit. Open School/ITA.