3 thoughts I have about digital facilitation.
- Digital Facilitation isn’t the same as in person facilitation. I feel there has be a higher level of intentionality than in face-to-face learning, in order to create an online environment that encompasses a fulsome social, cognitive and teaching presence.
- Effective written communication is key to successful online facilitation. Word choice and tone of words go a long way in written and verbal communications.
- Having the right technology makes online facilitation much easier. Ease of use, accessible, multiple device functionality, etc. will create a more comfortable starting point for students to engage in the class.
2 questions I have about digital facilitation.
- What are some best practices to mediate diverse and conflicting perspectives online, particularity where there may contentious or sensitive topics?
- What are creative strategies to produce genuine, two-way exchange between facilitator and learner in a largely asynchronous online context?
1 Metaphor

Image via jarofquotes
I feel that digital facilitation is about trying new things, evolving as you go along and being okay with mistakes. Whether an instructor is new to online facilitation or a seasoned veteran, with different students, different subjects and different technologies come new challenges and successes. Thus, the same tactics that worked in one class to create a great digital facilitation experience may not work in another class. The ability to pivot and try something new is important to be a great digital facilitator.
August 31, 2020 at 5:19 pm
Hi Sanjay, I agree with all your three points on digital facilitation. It is more challenging to decipher people’s motivation or lack of in asynchronous virtual learning; hence, it is important as facilitators to be clear and intentional on the learning objectives and expectations. Having the right technology that is accessible is critical to a successful implementation. In LRNT 526 and 527, we discussed the issue of access and design of learning technologies- asking who we are serving is important.
Lastly, thank you for this mantra- it seems like a mantra and it resonates with me. I try to live this philosophy regardless if I am tackling work or personal challenges. You just made my evening since I was faced with a challenge at work. THANK YOU!
September 2, 2020 at 6:00 pm
Thanks Sharon – I’m glad the post resonated you! Thank you for sharing your thoughts – I so agree.
September 7, 2020 at 3:53 pm
Thanks for your contribution Sanjay, and I look forward to your week 6 facilitation when you tackle your first question in detail.