Engaging in the design thinking process was a challenging and rewarding experience that proved to be invaluable in developing important skills needed as a novice instructional designer. My team and I worked collaboratively, focusing on relationships to provide a solution for teacher burnout when teaching online. By reflecting on the successes, challenges, insights, and breakthroughs that I experienced while developing a design solution with my team, I was able to create a set of design principles that will guide my future design practice.
- Use your strengths – Each person brings their own set of strengths to the table. Hiemstra & Van Yperen (2015) suggested that using your strength-based approach increases intrinsic motivation, effort, and self-efficacy. Utilizing our strengths and recognizing our weaknesses supported the success of our design solution. By identifying our strengths, we built our confidence, ensured our skills were being used and felt a sense of accomplishment.
2. People come first – The person’s needs should motivate the solution; you should design to improve how the person or stakeholders’ needs are being met within a specific context. Brown (2009) describes the process of design thinking as being user-centric, which means designing with the user’s needs, and preferences in mind (as cited by Schallmo et al. 2018). Meredith (n.d.) stated, “gaining insight into how their motives and behavior are connected to complex systems is central to designing for human experience” (p.2). Understanding the people you work with promotes a positive human experience.
3. Do not let your biases and perspectives narrow your solution – Acknowledge your point of view and recognize how it influences your decisions when developing a solution. Be open-minded to other people’s points of view and be open to the perspective they bring, specifically how they can offer an inclusive solution. Meredith (n.d.) suggests looking for a balance of perspectives.
4. Feedback makes your ideas stronger – Using feedback from users, designers, and stakeholders can be beneficial when revising and synthesizing design solutions. Yilmaz & Daly (2014) claimed that feedback could be used “as a source of expertise-technical expertise and guidance” (p.6). They also concluded through research that feedback pushed students’ concept development.
5. It is okay if your idea is not liked by everyone -Disagreeing on solutions promotes growth. It leads other designers to question your thinking, allowing the team to dig deeper for solutions. Do not be afraid to speak up and suggest ideas that may seem different. Schallmo et al. (2018) encouraged designers to acknowledge all ideas no matter how unrealistic they are initially perceived.
6. Keep it real and practical – When defining problems and asking design questions, designers should define solutions that are “appropriately scaled to time, resources, and student experiences” (Meredith, n.d. p. 11). Creating a solution that costs too much to implement, takes too extensive time to implement, or requires skills stakeholders do not have can result in the solution not being used. A good solution needs to fit within the user’s abilities and routine. Additionally, Schallmo et al. (2018) emphasized the importance of addressing the user’s needs and real-life problems.
7. Relationships are invaluable – Creating a professional working relationship with the designers and stakeholders creates open conversations, respectful feedback, and growth. It allows you to work collaboratively and share ideas in a safe and open space. Understanding the people you are working with creates the opportunity to facilitate effective design solutions (Bruce & Docherty, 1993).
References
Bruce, M., & Docherty, C. (1993). It’s all in a relationship: A Comparative Study of client-design consultant relationships. Design Studies, 14(4), 402–422. https://doi.org/10.1016/0142-694x(93)80015-5
Hiemstra, D., & Van Yperen, N. W. (2015). The effects of strength-based versus deficit-based self-regulated learning strategies on students’ effort intentions. Motivation and Emotion, 39(5), 656-668. https://doi.org/10.1007/s11031-015-9488-8
Lieberman, R. (2020, January 18). How to use design thinking in the UX design process. Medium.https://medium.com/swlh/how-to-use-design-thinking-in-the-ux-design-process-e33c4f11a6be
Meredith, D. (n.d.). Accountability for Anticipating Design Outcomes. The Professional Association for Design. https://www.aiga.org/sites/default/files/2021-02/Accountability%20for%20Anticipating%20Design%20Outcomes.pdf
Schallmo, D., Williams, C. A., & Lang, K. (2018, June). An integrated design thinking approach-literature review, basic principles, and roadmap for design thinking. In ISPIM Innovation Symposium (pp. 1-18). The International Society for Professional Innovation Management (ISPIM). https://www.researchgate.net/profile/Daniel-Schallmo-2/publication/326259516_An_Integrated_Design_Thinking_Approach-Literature_Review_Basic_Principles_and_Roadmap_for_Design_Thinking/links/5b41fd34a6fdccbcf90b620d/An-Integrated-Design-Thinking-Approach-Literature-Review-Basic-Principles-and-Roadmap-for-Design-Thinking.pdf
Yilmaz, S., & Daly, S. R. (2014). Influences of feedback interventions on student ideation practices. In 10th International Design Thinking Research Symposium (DTRS), West Lafayette, IN. https://docs. lib. purdue. edu/dtrs/2014/Impact/5