In the search for the perfect Human centred learning approach that can present a view point from various internal cultures and demographics within the organization to effectively bring a diverse group together. Comparing the models and processes available from the assignment reading material, I looked at “the how might we” method from Stanford University d.schools Bootcamp Bootleg (2016) can be beneficial to this organization.
The “How might we” approach appeals to me in it’s ability to base open ended questions to various diverse target groups with in the same document. Presenting a point of view problem statement that allows each group to describe and engage in their own experience will help frame their needs and experience. Since not only are the focus groups different from each other, the age dynamics spans multiple generations, this in itself is going to affect the needs and cognitive requirements of the course. The questions should also frame the online experience level within the organization and various groups within. Depending on the responses and input, I believe will help present the underlying differences as well as similarities with in the each group. My first set of questions will consist of demographics of each group and what if any computer skills they may have.
I’m hoping to determine through the initial questionnaire;
- What level of computer skills are present, (How many exec have completed or participated in an online course)
- Those that completed online courses questions that help describe their experiences Good and Bad in online course completion.
- Those that never completed an online courses questions that pertain to “What prevented them from completing or participating in an online course”?
- Those that completed online courses questions that help describe their experiences Good and Bad in online course completion.
Re framing questions to “How might we” to gain the understanding of each group
Understanding the organization;
- Is there a substantial difference in computer skills between the three main groups, and within each of the age groups present.
- Whether or not the organization is ready to implement an online training program.
- is there a certain group within the organization that will need additional assistance in gaining buy-in and acceptance to the new program.
With that, feel the information gathered within an Empathy map to define similarities and differences can be elaborated on in the prototype stage. Utilizing the prototype for empathy method, by combining different presentation techniques within one course example and apply a survey and questions to determine the presentation design best suited to the organization and the diverse group within the organization.
IDEO. (2015). Design Kit – Methods. Retrieved from http://www.designkit.org/methods
Stanford University Institute of Design. (2016). Bootcamp Bootleg. Retrieved from http://dschool-old.stanford.edu/wp-content/uploads/2013/10/METHODCARDS-v3-slim.pdf
Hi Klaus, it looks like you have a very thought out plan. The “How Might We” method seems interesting especially for organizational brainstorming. It’s great that you have diverse populations to get a whole range of ideas. When you mention initial questionnaire, are you referring to a survey prior to the focus groups? I think that would be a prudent approach, as in my experience proficiency levels and certain demographics can be sensitive topics in a focus group setting. It may not be the case for your organization as every group is different, but something to keep in mind. Cheers!
Hi George thanks for your input,I’m thinking the same in needing a starting point and getting a better understanding of the wide demographics I need to be aware of, I hope it help in seeing where to go and what level to dart with.
Hi Klaus,
Thank you for the informative post, I think picking “How might we” will definitely help you gain the understanding of the groups. From my expertise, I believe it will be beneficial to pick questions with detail so the participants will be encouraged to provide with my details. One of your questions was: “What level of computer skills are present”. It would be good to ask particular questions, for example: Have you used MS Word before and if yes, in which capacity?
I look forward to your digital resource, sounds great!
Good luck!
May
Hi May, thanks for the input and great point with the age diversity and group diversity of the organization the range of knowledge and skills in many areas could definitely be a factor.