Working through two different corporations with an upgrade change moving from exchange server (email), to 365 online has been a challenge. The recent changes are not without difficulties, accounts not properly transferring to the loss of data out of the contacts list. To add difficulties to the mix, we use a third-party vendor to conduct these changes. So, interaction with leadership from my corporation and the vendor goes through my office first then the support team at the vendor. The challenge lies with communication between all the parties while moving the project along smoothly. Difficulties are passed to the leadership all the while dealing with the changes that are hindering leadership from being able communicate without interruption. As noted with Chesley et al., irritation is a factor within change (p. 189). The ability for senior leadership and the executive to operate without stoppage is paramount. Loss of external communication at that level, sets up financial losses due to incorrect or total failure of communication throughout the corporation. Processes are placed within the system to keep the business and leadership functional, while basic to difficult changes are made to the system. Adjusting the plan to allow for the change to be seamless and transparent are necessary and difficult to facilitate. Each level of the organization presents different obstacles, that are “do or die” for the completion of business.
Data collection or a better term analytics, creates an abundance of information for sorting. Here the data is separated to categories and collection points, for creating a plan to develop all the steps towards a completed project. While not all scenarios are captured, large issue are identified immediately. Creating the path to success comes from planning well, and being prepared for the unexpected is also essential for accomplishment of the change.
Change for the sake of change is a difficult topic within the corporate world. Each stakeholder needs to prepare for the worst while expectations of success are high. No amount of preparation will cover the permutations that can lead to error or disaster. Planning however will mitigate a portion of preventative or disaster prevention.
Chesley, J., Egan, T., & Jones, H. (2019). Elevating leadership development practices to meet emerging needs. Journal of Leadership Education, 19(4). https://doi.org/10.12806/V19/I4/T3
Gouthro, P. A. (2012). Learning from the Grassroots: Exploring Democratic Adult Learning Opportunities Connected to Grassroots Organizations. New Directions for Adult and Continuing Education, 135, 51–59.