This is a reflection in response to feedback regarding the digital learning resource (DLR) developed in assignment 2 of the LRNT527 course. I would like to thank Jessica Brown & Amanda Dunn for their feedback.
What was the most surprising thing that you learned by participating in the design thinking process and designing and developing your digital learning resource?
Unfortunately, this project is something I had been working on as part of my vocation, therefore I couldn’t say that anything was particularly surprising. Many of the possible solutions had been discussed with patient advisors, facilitators, and healthcare staff.
If I had to choose something surprising regarding the process it would be the amount of data that could be collected using social media platforms such as YouTube. The amount of information and targeting is very helpful to select the correct demographic to distribute to.
What suggestions and improvements did you receive? Did you get any feedback that you did not expect? What feedback needs further investigation?
There were two main focuses of feedback: closed captioning and breaking up the video. YouTube luckily has automatic closed captioning, however a future plan for these resources to was to provide closed captioning in various popular languages. The automatic closed captioning however, isn’t perfect and further editing could help in comprehension. Splitting the video into separate resources regarding the programs that Momentum offers would help focus the information and allow demonstrations navigating the momentum website. This could be implemented using the clickable image functions available on Youtube, however such functions require a minimum of 10000 subscribers and a Google Adwords account.
What are the next steps you would like to take to build upon your digital learning resource?
The feedback is actually very easy to implement. Editing the video into separate segments doesn’t that much effort or time. Closed captioning is also easily edited and added using YouTube build in closed captioning systems. I’d like to be able to build in more interactivity using the YouTube linking features in end cards and in-video links.
Also, consider how you might utilize the design thinking process for the design and creation of digital learning resources in the future, or for other tasks that you may encounter within your instructional context.
Empathetic design is a vital part of all person centred design practice. Using tactics such as sprints, surveys, and co-design are all effective methods to gain greater insight into the experience of the end user. At my work, we have developed a co-design playbook with various co-design exercises such as crazy 8s, journey modeling, and empathy mapping.
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